Shipping policy

Shipping & Refund Policy

📦 Shipping Policy

Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

  • Shipping costs are calculated and displayed at checkout.

  • Standard shipping: 5–10 business days (location dependent).

  • Express shipping: 3–7 business days.

  • Delivery delays may occur due to high demand or courier issues.

Domestic Shipping

  • Available within Australia.

  • Standard: 5–7 business days

  • Express: 2–4 business days

International Shipping

  • Available worldwide. Delivery usually takes 7–21 business days, depending on the destination.

  • Customs duties, taxes, and fees are the responsibility of the customer.

Order Tracking

  • A confirmation email with tracking details will be sent once your order is shipped.

Lost or Damaged Packages

  • We are not responsible for lost or damaged packages in transit.

  • For lost packages, please contact the carrier with your tracking number.

  • For damaged items, email us within 7 days of delivery with photos for assistance.

Wrong Address Disclaimer

  • Customers are responsible for entering the correct shipping address at checkout.

  • If you need to update an address, contact us immediately. Once an order is shipped, we cannot guarantee changes.

Returns Due to Failed Delivery

  • If an order is returned due to an incorrect address or failed delivery, customers must pay for reshipping.

🔄 Refund & Returns Policy (30 Days)

We want you to love your purchase. If for any reason you are not satisfied, you may request a return within 30 days of receiving your order.

Eligibility for Refunds/Returns

  • Items must be unused, unworn, and in their original condition with tags attached.

  • Proof of purchase (order confirmation) is required.

  • Items marked Final Sale are not eligible for returns or refunds.

How to Request a Return

  1. Contact us at 📧 info@fentari.com within 30 days of receiving your order.

  2. We will provide you with return instructions.

  3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Method

  • Approved refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear in your account.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.